At Sobeys Head Office, I receive customer inquiries across Salesforce, telephone, live agent, social, and chatbot channels. I prioritize inquiries using established guidelines and assign cases to the appropriate areas.
At Staples Contact Centre, I assisted customers with orders by phone, email, and chat. I also tracked orders with vendors and the delivery department and handled escalations.
At Access Storage, I supported customers with reservations, storage rentals, lease agreements, and payments. Earlier, as Shift Manager at McDonald’s Restaurants Ltd, I trained new employees and delegated tasks.
