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@rukayyaishaqtemitope
Experienced customer care representative dedicated to exceptional service.
I am an experienced customer care representative with a strong background in delivering exceptional service and building customer loyalty. My journey in customer service has equipped me with proven interpersonal and conflict resolution skills, which I leverage to enhance customer experiences and support organizational growth. I am passionate about problem-solving and customer advocacy, ensuring that I provide high-quality support tailored to individual needs.
Throughout my career, I have demonstrated my ability to work under pressure and adapt to dynamic environments. My experience includes roles such as a Social Media Content Moderator and Customer Service Representative, where I successfully managed high volumes of customer inquiries while maintaining a focus on quality and efficiency. I take pride in my ability to foster customer relationships and drive business success through effective communication and engagement strategies.
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Work history, roles, and key accomplishments
Teleperformance
Jun 2023 - Present (2 years 5 months)
Examined content against legal and regulatory standards, including policies on hate speech, obscenity, and bias. Ensured content legality and removed non-compliant material to maintain platform safety and integrity.
Ison Experiences
Apr 2018 - Jan 2020 (1 year 9 months)
Managed high volumes of inbound customer calls, providing online solutions and interpreting inquiries for high-value segment customers. Utilized relevant applications to capture customer data, resolve issues, and consistently met qualitative and quantitative performance targets.
Degrees, certifications, and relevant coursework
Certificate of Professional Development, Islamic Banking and Finance
2020 - 2020
Bachelor of Science (B.S.), Business Administration
2017 - 2020
Professional Diploma, Business Management and Leadership
2018 - 2018
Foundation Degree - Diploma, Mass Communication
2013 - 2015
High School Diploma, Senior Secondary School Certificate
2007 - 2013
High School Diploma, Primary School Certificate
2000 - 2007
Software and tools used professionally
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