BABRENDA ACHARO
@brendaacharo1
An enthusiastic and reliable Customer Service Representative with over two years of experience.
KenyaWhat I'm looking for
As a dedicated customer service representative with over two years of experience, I excel in customer engagement and relationship management. My journey in this field has equipped me with the skills to handle inquiries effectively, gather valuable customer insights, and deliver tailored solutions that enhance satisfaction and loyalty.
At iSON XPERIENCES, I manage both inbound and outbound calls, ensuring that customer inquiries are addressed promptly and effectively. My previous role at SureCred Capital Limited involved handling an average of 100 calls daily, where I consistently provided excellent service and demonstrated resilience in challenging situations. I am passionate about fostering team development and driving performance, believing that knowledge sharing is key to success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
iSON XPERIENCES
Apr 2024 - Present (1 year 4 months)
Managed both inbound and outbound calls while addressing customer inquiries and providing effective solutions. Escalated complex customer queries to team leaders for quick resolution, ensuring a positive customer experience.
Customer Service Agent
SureCred Capital Limited
Feb 2023 - Present (2 years 6 months)
Managed inbound and outbound calls, handling an average of 100 calls per day, alongside emails and WhatsApp chats. Solved challenging situations by calming agitated customers and consistently provided excellent customer service.
Marketing and Customer Relations
Kakamega County Water and Sanitation Company
Jul 2022 - Present (3 years 1 month)
Researched the organization's target audience to maximize reach and developed effective marketing campaigns. Participated in planning Corporate Social Responsibility programs and analyzed market patterns and trends.
Education
Degrees, certifications, and relevant coursework
MUMOI UNIVESITY
Bachelor's Degree, Communication And Public Relations
2016 - 2021
Grade: Second Class Honours (Upper Division)
Completed a Bachelor's Degree in Communication and Public Relations. Achieved Second Class Honours (Upper Division).
BUTERE GIRLS' HIGH SCHOOL
KCSE, Highschool
2012 - 2015
Grade: B+(69 Points)
Completed high school education, earning a KCSE certificate. Achieved a grade of B+ (69 Points).
Availability
Location
KenyaAuthorized to work in
Job categories
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