Blessing Sani

I am a highly efficient and result-driven professional with a background in content moderation and customer care services. With 5 years of experience, I have developed a strong ability to enforce community guidelines, attend to inquiries prudently, and foster positive relationships with users. I have a proven track record of maintaining a high volume of user-related content while delivering unparalleled service to enhance user experience. I am committed to contributing my experience and working with a dynamic and invested team toward success.

In my previous role at Tele Performance (Majorel Kenya), I played a critical role in ensuring adherence to content guidelines and policies across various platforms. I reviewed user-generated content, screened inappropriate or unsafe content promptly, and worked with cross-functional teams to escalate critical issues and provide insights for process improvement. I maintained detailed records of all content moderation activities to ensure transparency and accountability.

During my time at ISON Experience in Ibadan, Nigeria, I excelled as a Customer Care Representative Officer. I provided exemplary customer service across multiple channels, resolving inquiries, issues, and complaints with promptness, professionalism, and empathy. I demonstrated comprehensive product knowledge and collaborated cross-functionally to ensure timely resolution of escalated issues. I consistently exceeded targets and developed strong customer relationships through effective communication and active listening.