Open to opportunities

Rukayat Omoloso

@rukayatomoloso

Message

I resolve high-volume customer issues and coordinate reliable operations across remote teams.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or operations role where I can resolve customer issues, improve processes, manage CRM workflows, and contribute reliable coordination in a structured, collaborative team.

I've supported 150+ customers weekly at Washington Blu Limited, resolving account, technical, and billing issues across phone, email, and chat while maintaining satisfaction scores above 90%. I manage 500+ monthly CRM cases accurately within SLA, build knowledge-base content, process time-sensitive transactions without errors, and help new hires become productive faster.

Previously, I coordinated customer operations and logistics at Woomey's Kitchen, including a 350–400 participant program for the Federal Inland Revenue Service. I bring over five years of calm, responsive customer service, documentation, vendor coordination, scheduling, reporting, and remote collaboration.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Washington Blu Limited

Jan 2024 - Feb 2026 (2 years 1 month)

Supported 150+ customers weekly across phone, email, and chat, resolving issues while maintaining high satisfaction scores. Managed 500+ monthly cases in CRM systems, built a knowledge base, and trained new hires.

HubSpot Zendesk Intercom CRM Management Case Management Data Entry Troubleshooting Documentation Reporting Onboarding Training

Customer Operations & Logistics Coordinator

Woomey's Kitchen

Jan 2019 - Dec 2024 (5 years 11 months)

Handled inbound customer inquiries and order management, coordinated end-to-end logistics for institutional events, and supported pricing and vendor coordination.

Customer Service Order Management Logistics Coordination Vendor Management Client Relations

Administrative Officer

Washington Blu Limited

Feb 2018 - Jan 2019 (11 months)

Coordinated complex scheduling and travel logistics for senior stakeholders, directed inventory and supply logistics, and maintained accurate financial and operational records.

Scheduling Travel Coordination Inventory Management vendor negotiation Record keeping Reporting

Administrative Intern

Central Bank of Nigeria

Jan 2017 - Dec 2017 (11 months)

Coordinated executive meetings and logistics, handled high-volume data entry with accuracy, and maintained data security protocols for sensitive financial records.

Meeting Coordination Data Entry Data Security Confidentiality