Open to opportunities

Rukayat Akinyinka

@rukayatakinyinka

Message

Customer support specialist with expertise in operations management.

Nigeria

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a dedicated Customer Support Specialist with a strong background in operations management. My experience includes leading teams and managing community engagement at Growth-minded Educators Academy, where I focused on participant onboarding and feedback analysis. I thrive in dynamic environments, ensuring that customer inquiries are addressed promptly and effectively.

Currently, I serve as the Head of Operations at Gifted Islamic Foundation Tahfeez School, where I organize and maintain large datasets, transforming unstructured data into actionable insights. My proficiency in tools like Excel and Google Sheets allows me to provide regular updates to stakeholders, ensuring transparency and accuracy in all operations.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Gifted Islamic Foundation Tahfeez School

Jan 2024 - Present (1 year 5 months)

Organized and maintained large datasets, ensuring accuracy by identifying and correcting duplicates. Utilized Excel and Google Sheets for data analysis and reporting. Managed unstructured data and provided regular updates to stakeholders.

Data Analysis Google Sheets Excel Data Management Reporting Problem Solving Administrative Support

Community & Operations Manager

Growth-minded Educators Academy

Jan 2024 - Feb 2024 (1 month)

Built and maintained relationships within the Academy’s community. Managed participant onboarding and payment processes while providing customer support to address inquiries and concerns.

Community Management Customer Support Onboarding Budget Management Relationship Building Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Federal University of Agriculture, Abeokuta

Bachelor's Degree, Environmental Management & Toxicology

Studied Environmental Management & Toxicology, focusing on the impact of environmental factors on health and ecosystems, and strategies for managing and mitigating environmental hazards.