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Oluwaseun Adegoke

@oluwaseunadegoke

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Dedicated customer success manager with over 5 years of experience.

United Kingdom

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What I'm looking for

I am looking for a role that values customer feedback, fosters growth, and encourages collaboration.

I am a dedicated customer success manager with over 5 years of experience in client management. My expertise lies in driving client lifecycle phases, developing strategic partnerships, and ensuring customer success. I have a proven track record of overachieving quota and revenue goals, supported by strong interpersonal, communication, and leadership skills.

Throughout my career, I have demonstrated my ability to troubleshoot, onboard, and maintain high channel productivity. My passion for supporting entrepreneurs and shaping future business decisions through customer feedback has been a driving force in my professional journey. I have successfully managed customer accounts, resulting in significant revenue increases and improved customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Medilink Consulting Limited

Jun 2022 - May 2023 (11 months)

Resolved customer issues and complaints effectively and efficiently, managing high volumes of inbound and outbound calls. Maintained accurate records of customer interactions and transactions, providing up-to-date product and service information.

Customer Service Data Entry Product Knowledge Upselling Collaboration Customer Satisfaction Performance Monitoring

Customer Success Manager

Diamond Bank

Oct 2017 - Oct 2019 (2 years)

Supported a portfolio of customer accounts, driving engagement and increasing customer retention and satisfaction through regular check-ins and performance reviews, resulting in an 80% revenue increase. Provided empathetic communication to address customer inquiries and technical issues, decreasing support ticket resolution time by 10%.

Customer Success Client Management Customer Retention Upselling Communication Technical Support Data Analysis Onboarding Relationship Building

Customer Service Representative

Nationwide Bank

Sep 2016 - Oct 2017 (1 year 1 month)

Managed large amounts of incoming phone calls, generating sales leads and identifying customer needs to achieve satisfaction. Built sustainable relationships and trust with customer accounts through open and interactive communication.

Customer Service Relationship Building Product Knowledge Communication Data Entry Customer Satisfaction

Customer Success / Sales Development Representative

Maigida Communications Limited

Jan 2014 - Sep 2016 (2 years 8 months)

Managed a portfolio of 30+ clients, guiding them through key stages of their customer journey including onboarding and risk management. Spearheaded high-volume cold calling to generate new leads and utilized Salesforce to manage over 100 accounts, consistently exceeding weekly quotas.

Customer Success Sales Development Client Management Cold Calling Salesforce Customer Retention Data Analysis CRM Lead Generation Relationship Management

Education

Degrees, certifications, and relevant coursework

Coventry University

Master of Science, International Business

Focused on advanced concepts in global business strategies, international finance, and cross-cultural management. Developed skills in market analysis and strategic decision-making for multinational environments.

Bowen University

Bachelor of Technology, Business Administration

Gained foundational knowledge in business principles, including management, marketing, and finance. Studied organizational behavior and operational efficiency.