Open to opportunities

Rufai Karim

@rufaikarim

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Customer Service Professional with 3+ years handling support, helpdesk tickets, and sales in high-volume teams.

Nigeria

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What I'm looking for

I’m looking for a remote role where I can support customers through chat, email, and tickets, drive strong first-contact resolution, document interactions accurately, and work independently with clear SLAs across international time zones.

I’m a customer-focused professional with 3+ years of hands-on experience across high-volume call handling, technical helpdesk support, and client-facing sales. I manage 40+ customer interactions daily, resolve issues efficiently, and maintain strong relationships that protect customer satisfaction—consistently.

In my IT support role at Bagco Super Pack, I delivered first-level technical support to 100+ staff members with an average turnaround time of under 2 hours. I managed user accounts for 80+ employees, maintained accurate IT asset inventory records, and achieved a 90% first-contact resolution rate by diagnosing and closing tickets before escalation.

I also bring a sales-and-service mindset from customer roles, including processing orders, handling complaints at first contact, and coordinating updates across clients and internal teams. I’m equipped for remote work with CRM platforms, Google Workspace, WhatsApp Business, and helpdesk ticketing tools, and I’m available for flexible hours covering international time zones.

Experience

Work history, roles, and key accomplishments

Call Attendant

Global Travels and Tours

Jan 2025 - Jun 2026 (1 year 5 months)

Handled 40+ inbound and outbound calls daily, assisting with travel bookings, itinerary changes, and enquiries while resolving 95% of issues at first contact. Logged 100% of customer interactions in CRM tools and supported peak seasons with up to 60+ calls per day.

Call Handling Customer Service Travel Support Reservation Coordination Complaint Resolution Phone Support Escalation Handling Remote Collaboration

Customer Sales Executive

Brandpop

Jul 2024 - Dec 2024 (5 months)

Managed communications with 60+ active clients across phone, email, and WhatsApp Business while maintaining strong satisfaction and response levels. Reduced repeat escalations by 30%, coordinated delivery updates for 100+ monthly orders, and produced accurate weekly activity reports.

Customer Support Client Communication CRM Complaint Handling Logistics Coordination Payment Processing Reporting Escalation Management

IT Support Specialist

Bagco Super Pack

Jan 2023 - Jun 2024 (1 year 5 months)

Provided first-level IT support to 100+ staff, resolving hardware, software, and connectivity issues with an average turnaround time under 2 hours. Managed user accounts for 80+ employees, maintained IT asset inventory accuracy, and achieved a 90% first-contact resolution rate.

IT Support Software support Connectivity Issues Asset Inventory First Contact Resolutions Documentation

Customer Sales Representative

Korede Spaghetti

Sep 2022 - Dec 2022 (3 months)

Handled 50+ customer enquiries daily, resolving complaints and processing orders with speed and accuracy. Maintained a 95%+ customer satisfaction rate and recorded daily transactions with zero discrepancy.

Customer Support Sales Order Processing Complaint Resolution Payment Processing Customer Satisfaction CRM Customer Relationship Management