Open to opportunities

modupeola faith

@modupeolafaith

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Remote customer support specialist with 10+ years resolving high-volume client issues fast, calmly, and accurately.

Nigeria

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What I'm looking for

I’m looking for a fully remote customer support role where I can own complex issues end-to-end, support demanding multinational clients, and deliver SLA/KPI results—working reliable U.S. Eastern Time (ET) hours with a calm, solution-first approach.

I’m a remote customer support specialist with 10+ years of experience handling high-volume phone and system-based requests, resolving issues quickly and accurately while maintaining consistent service quality for individual clients and multinational accounts. I’ve managed upwards of 50+ inbound requests daily and stay calm and solution-focused, owning problems through to resolution rather than escalating them.

I also bring client relations and service operations leadership, including serving as a point of escalation for urgent or sensitive issues and maintaining strict SLA compliance across multiple time zones. With strong remote readiness—stable 5GHz internet with backup power—and experience using CRM/ticketing and travel systems, I’m able to deliver reliable support during U.S. Eastern Time (ET) hours.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Support Specialist

Current

Upwork

Apr 2026 - Present (3 months)

Provided independent one-on-one customer support and client relations services, managing client communication and end-to-end issue resolution. Maintained accuracy, responsiveness, and discretion standards while supporting clients across WAT, GMT, and EST time zones.

Customer Support Client Relations Issue Resolution Remote Support Customer Communications CRM Ticketing Zoho

Team Lead, Customer & Travel Operations

FCM Nigeria

May 2024 - Apr 2026 (1 year 11 months)

Led a team handling day-to-day service requests and issue resolution for global corporate accounts, serving as point of escalation for urgent or sensitive client issues. Maintained strict SLA compliance across multiple time zones and was recognized with a Global Commendation (2025) for restoring service quality.

Team Leadership SLA Management Case Management CRM Zoho

Senior Client Support Consultant

Reed & Mackay

Mar 2023 - Apr 2024 (1 year 1 month)

Served as the daily point of contact for 100+ stakeholders, fielding and resolving high-volume inbound requests and complaints for global corporate clients. Coordinated with internal teams and external suppliers to close issues quickly and supported time-critical executive changes; awarded Best Corporate Account Manager (2023).

Stakeholder Management Complaint Resolution Customer Support Issue Coordination Executive Communication CRM Ticketing

Customer Service & Ticketing Specialist

Tripoint Travels Ltd

Jan 2017 - Dec 2022 (5 years 11 months)

Provided phone-based customer support for multinational clients, managing bookings, changes, and real-time issue resolution. Built client rapport through proactive communication and strengthened supplier relationships to improve turnaround times and service delivery.