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Jovelyn De mesa

@jovelyndemesa

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Quality specialist with expertise in data analysis and process improvement.

Philippines

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What I'm looking for

I am seeking a role that allows me to leverage my data analysis skills and contribute to process improvements in a collaborative environment.

I am a dedicated quality specialist with a strong background in data analysis and process improvement. My experience at Infosys BPM Limited has equipped me with the skills to perform quality assurance audits and analyze data to identify trends and areas for enhancement. I take pride in maintaining detailed records of testing procedures and results, ensuring compliance with industry regulations and standards.

Throughout my career, I have held various roles that have honed my attention to detail and problem-solving abilities. As a Senior Process Specialist, I ensured accurate data encoding and timely reporting, while my tenure at Arvato Bertelsmann involved processing and validating client contracts. My early experience as a Digitizer/Data Encoder at Pasco-Certeza Computer Mapping Corporation laid the foundation for my meticulous approach to data management.

Experience

Work history, roles, and key accomplishments

Quality Specialist

Infosys BPM Limited

Jul 2020 - Feb 2022 (1 year 7 months)

Performed quality assurance audits and analyzed data to identify trends and areas for improvement. Maintained detailed records of testing procedures, results, and recommendations, while also suggesting and implementing improvements to enhance product quality and ensure compliance with industry regulations.

Quality Assurance Data Analysis Process Improvement Regulatory Compliance Auditing

Senior Process Specialist

Infosys BPM Limited

Oct 2018 - Feb 2022 (3 years 4 months)

Ensured accurate encoding of transaction data into the system, verifying that all revenue for specific months was correctly booked and billed. Responsible for saving all post-shift reports and submitting them to clients, maintaining data integrity and client communication.

Data Encoding Revenue Management Financial Reporting Data Integrity Client Communication

Transaction/ Resolution Specialist

Arvato Bertelsmann

Mar 2013 - Sep 2018 (5 years 6 months)

Processed and validated client contracts, ensuring all data entries and information were accurately encoded in the system. Played a key role in maintaining data accuracy and operational efficiency for client transactions.

Data Validation Data Entry System Encoding Problem Solving

Digitizer / Data Encoder

Pasco – Certeza Computer Mapping Corporation

Mar 2008 - Jul 2010 (2 years 4 months)

Performed map digitization, labeling specific areas, and matching map edges for seamless integration. Conducted thorough checks of encoded labels and performed screen checking and final editing to ensure map accuracy and quality.

Map Digitization Data Encoding Quality Control Editing