Ruby Tomaquin
@rubytomaquin
Customer service representative with extensive experience in client support.
What I'm looking for
I am a dedicated customer service representative with over three years of experience in sales and customer care. My journey in customer support has equipped me with the skills to turn prospects into loyal customers by ensuring that their needs align with our offerings. I pride myself on my positive attitude and my ability to resolve conflicts effectively, ensuring a seamless experience for every caller.
In my previous roles, I have provided timely and efficient support, coordinating with internal teams such as technical, billing, and local installation departments. My experience at Ttec Pampanga allowed me to specialize in health care insurance customer support, where I ensured that callers met the requirements for enrollment. Additionally, my role at Majorel-Clark as a social media video moderator honed my attention to detail and compliance with community standards.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TTEC
Oct 2023 - Mar 2025 (1 year 5 months)
Provided customer service support for healthcare insurance, ensuring customer satisfaction and conflict resolution. Successfully converted prospects into loyal customers by aligning offerings with their needs and ensuring enrollment requirements were met.
Delivery & Installation Support
247.a.i
Aug 2021 - May 2023 (1 year 9 months)
Delivered timely and efficient customer support for delivery and installation services. Coordinated with internal teams, including technical and billing departments, to ensure smooth communication and effective service delivery.
Social Media Video Moderator
Majorel-Clark
Feb 2020 - Oct 2020 (8 months)
Reviewed and moderated user-generated videos to ensure compliance with community standards and policies. Maintained a safe and appropriate online environment by enforcing content guidelines.
Education
Degrees, certifications, and relevant coursework
PWU-CDCEC Bataan
Certificate in Nursing, Nursing
Completed a Certificate in Nursing program. Gained foundational knowledge and skills in nursing practices.
Bataan National High School
High School Graduate, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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