Raigel ArticonaRA
Open to opportunities

Raigel Articona

@raigelarticona

Dedicated customer service representative with a focus on satisfaction.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a committed customer service representative with a passion for ensuring customer satisfaction through exceptional support. My experience spans various roles, including working with Xbox products and healthcare services, where I honed my skills in effective communication and problem-solving. I thrive in fast-paced environments and am adept at addressing customer needs with patience and empathy.

Throughout my career, I have demonstrated cultural sensitivity and the ability to navigate diverse contexts, ensuring that every customer interaction is respectful and fair. My technical proficiency allows me to utilize moderation tools and platforms effectively, ensuring compliance with community guidelines while providing unmatched support. I am dedicated to continuous improvement and always seek to enhance the customer experience.

Experience

Work history, roles, and key accomplishments

CO

Customer Service Representative

Concentrix

Nov 2023 - Jun 2024 (7 months)

Provided exceptional customer service and support for Xbox products, assisting customers with inquiries and troubleshooting technical issues to ensure a positive gaming experience.

FO

Customer Service Representative

Foundever

Jun 2022 - Jul 2023 (1 year 1 month)

As a Healthcare Website Representative, I provided expert support and guidance to users navigating our online platform, ensuring a seamless experience accessing healthcare information and resources.

EN

Content Moderator

Enshored

Apr 2021 - Apr 2022 (1 year)

Responsible for reviewing and monitoring user-generated content to ensure compliance with community guidelines, policies, and legal standards.

Education

Degrees, certifications, and relevant coursework

LU

Laguna University

Bachelor of Science, Computer Science

2014 - 2016

Tech stack

Software and tools used professionally

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Raigel Articona - Customer Service Representative - Concentrix | Himalayas