Raigel Articona
@raigelarticona
Dedicated customer service representative with a focus on satisfaction.
What I'm looking for
I am a committed customer service representative with a passion for ensuring customer satisfaction through exceptional support. My experience spans various roles, including working with Xbox products and healthcare services, where I honed my skills in effective communication and problem-solving. I thrive in fast-paced environments and am adept at addressing customer needs with patience and empathy.
Throughout my career, I have demonstrated cultural sensitivity and the ability to navigate diverse contexts, ensuring that every customer interaction is respectful and fair. My technical proficiency allows me to utilize moderation tools and platforms effectively, ensuring compliance with community guidelines while providing unmatched support. I am dedicated to continuous improvement and always seek to enhance the customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
Nov 2023 - Jun 2024 (7 months)
Provided exceptional customer service and support for Xbox products, assisting customers with inquiries and troubleshooting technical issues to ensure a positive gaming experience.
Customer Service Representative
Foundever
Jun 2022 - Jul 2023 (1 year 1 month)
As a Healthcare Website Representative, I provided expert support and guidance to users navigating our online platform, ensuring a seamless experience accessing healthcare information and resources.
Content Moderator
Enshored
Apr 2021 - Apr 2022 (1 year)
Responsible for reviewing and monitoring user-generated content to ensure compliance with community guidelines, policies, and legal standards.
Customer Service Representative
Alta Resources
Nov 2019 - Dec 2020 (1 year 1 month)
Served as a key liaison between patients, healthcare providers, and insurance companies, ensuring smooth communication and support.
Education
Degrees, certifications, and relevant coursework
Laguna University
Bachelor of Science, Computer Science
2014 - 2016
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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