Jemaimah Mondido

I am a Bachelor of Science in Information Technology graduate with hands-on experience in customer support, medical billing, and content review across healthcare and e-commerce environments. I consistently apply strong communication, organizational, and multitasking skills to resolve issues and maintain accurate records.

At Ventra Health I managed electronic claims submission, responded to billing inquiries, gathered insurance information, and maintained patient confidentiality in accordance with HIPAA standards. In prior roles I provided technical support for Amazon customers, handled refunds and replacements, and conducted content moderation to ensure compliance with platform policies.

I am reliable, detail-oriented, and customer-focused, seeking opportunities where I can leverage my technical literacy and service experience to improve operations and deliver clear, timely support.