Open to opportunities

Ruby lulu

@rubylulu

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Accountant and systems-focused operations partner improving workflows, compliance, and executive execution.

Kenya

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What I'm looking for

I’m looking for a role where I can own systems end-to-end—building SOPs, workflows, and operational reporting—using AI daily to improve speed and quality. I value high accountability, clear ownership, and U.S. time-zone overlap collaboration.

I’m an accountant and systems-oriented operations professional with 5+ years of experience designing structured workflows, improving operational reliability, and supporting senior stakeholders in high-accountability environments. I turn ambiguity into documented, repeatable systems that scale.

In recent Executive Partner roles (with U.S. time-zone overlap), I’ve owned operational systems for fast-paced global work. I built inbox triage and meeting-to-execution tracking, developed SOPs for recurring processes, and implemented calendar governance—improving executive bandwidth, response times, process consistency, and execution visibility.

I’m comfortable operating without formal authority while maintaining quality thresholds and ownership. I also identify bottlenecks and refine task pipelines using workflow platforms like ClickUp and Notion, ensuring stakeholders stay aligned through clear communication and documented decisions.

I bring hands-on AI capability, using generative tools daily for drafting, validation, analysis, and workflow refinement. Alongside this, I’ve applied IFMIS-based accounting practices, including invoicing, voucher validation, invoice payments, reconciliation, and cashbook posting, while maintaining compliance-driven financial controls.

Experience

Work history, roles, and key accomplishments

Executive Partner

Honey, Feel Better

Mar 2025 - Dec 2025 (9 months)

Owned operational systems for a senior executive, reducing scheduling conflicts and improving executive bandwidth by 30%. Built inbox triage and meeting-to-execution tracking, improving response time by 25% and increasing execution visibility by 35%, while SOPs reduced errors by 20%.

Operations Management Workflow Design SOP Development ClickUp Notion Process Improvement

Executive Partner

Athena

Aug 2024 - Mar 2025 (7 months)

Delivered structured executive operational support by implementing inbox and scheduling systems aligned to priorities, improving the system by 20%. Managed travel workflow checklists and invoice tracking while producing research briefs and executive summaries.

Executive Support Scheduling Inbox Management Checklists Executive Summary Research Summaries Cross Functional Communication Documentation Hygiene

Call Center Agent

Call Center International

Apr 2023 - Aug 2024 (1 year 4 months)

Handled 80–120 customer interactions daily while maintaining CSAT scores of 90%+. Reduced average resolution time by 20% through standardized troubleshooting and helped reduce repeat inquiries by 15% by escalating systemic issues.

Customer Support CSAT Resolution Times Process Improvement Customer Escalation

Accountant Attaché

Makueni County Assembly

May 2022 - Aug 2022 (3 months)

Processed requisitions, vouchers, and invoice payments through the IFMIS system and maintained payment controls, including voiding and vote book commitments/decommittments. Reconciled and posted cashbooks for the 2021/2022 financial year and supported voucher and financial statement filing.

Voucher Processing Payment Controls Bookkeeping Financial Compliance Budget Requisition Handling

Teacher

Shammar Springs Academy

Jan 2019 - Jan 2022 (3 years)

Structured lesson delivery plans and supervised exams and evaluation processes to ensure consistent assessment outcomes. Coordinated exam logistics and provided mentorship and discipline oversight for student support and readiness.

Lesson planning And Assessment Mentorship Quality Assurance