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rubie gucor

@rubiegucor

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Scheduler and recruitment support at AMADA Senior Care, coordinating care worker shifts and screening applicants.

Philippines

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At AMADA Senior Care, I assist with daily care worker scheduling, updating visits in AxisCare and responding to call-offs, shift changes, and coverage needs. I also use WellSky to review client and caregiver information and support care coordination.

Alongside scheduling, I assist with recruitment by reviewing applicants in Indeed and conducting initial phone screenings. I document schedule information and communicate with care workers, clients, and team members using Dialpad, Microsoft Teams, and Outlook.

Previously, I supported customers at Philo and Rent the Runway with account, billing, order, and subscription concerns, maintaining 95%+ QA scores and 90%+ CSAT ratings. I’ve also assisted with appointment scheduling, record-keeping, and data entry at the Rural Health Unit – TB-DOTS Department and the Department of Agriculture.

Experience

Work history, roles, and key accomplishments

Current

Scheduler / Recruitment Support

Current

AMADA Senior Care

Feb 2026 - Present (7 months)

Assists with daily scheduling and coordination of care worker shifts, monitors schedules, and communicates with care workers and clients. Uses AxisCare, WellSky, and Dialpad, and supports recruitment by reviewing applicants and conducting initial phone screenings.

AxisCare Wellsky Dialpad Microsoft Teams Outlook Scheduling Recruitment support Phone Screenings Documentation

Customer Service Representative

Philo – Streaming Service | Rent the Runway – E-commerce

Sep 2024 - Sep 2025 (1 year)

Assisted customers through chat, email, SMS, and scheduled phone callbacks, handling accounts, billing, subscriptions, payments, orders, returns, refunds, and troubleshooting. Maintained 95%+ QA scores and 90%+ CSAT ratings.

Salesforce Zendesk Gladly Google Workspace Microsoft Office Slack Stripe Notion Customer Service Troubleshooting Documentation

Administrative Support (Part-time)

Rural Health Unit – TB-DOTS Department

May 2023 - Sep 2023 (4 months)

Assisted with appointment scheduling, record-keeping, data entry, and general administrative tasks. Updated and organized records and documentation, and supported follow-ups and coordination between patients and staff.

Appointment Scheduling Record keeping Data Entry Administrative Support Confidentiality

Assistant Staff

Department of Agriculture

May 2022 - Sep 2022 (4 months)

Assisted with data collection, encoding, documentation, and administrative reporting. Organized program information and maintained records, and supported staff with routine clerical and coordination tasks.

Data Collection Data Entry Documentation Administrative Reporting Clerical Support