Open to opportunities

Kenneth de Guzman

@kennethdeguzman

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Scheduling specialist with customer-service and EHR experience.

Philippines

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What I'm looking for

I seek a patient-focused role in a collaborative healthcare or service environment where I can apply scheduling, EHR, and customer-service skills while growing into greater administrative responsibility.

I am a scheduling specialist and customer-service professional with experience in appointment scheduling for psychiatry/behavioral health and customer support for account and billing inquiries. I combine empathy in patient interactions with reliable data entry and EHR management to ensure smooth operations.

I have worked as a Scheduling Specialist at Mayatax (2025) managing appointments, no-shows, cancellations, confirmations, and general inquiries, and as a Customer Service Representative at TaskUs (2023–2025) resolving billing issues, updating customer data, and meeting performance targets. I consistently verify identity and maintain security while delivering high customer satisfaction.

I am detail-oriented, adaptable, and able to work under pressure; I leverage tools such as Google Suite, MS Office, EHR platforms, Zendesk, 3CX, Slack, and Canva to support efficient workflows and clear communication.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Specialist

Current

Mayatax

Jan 2025 - Present (1 year)

Managed appointment scheduling for psychiatry/behavioral health patients, handling confirmations, cancellations, no-shows and general inquiries while maintaining empathetic patient interaction.

Scheduling Customer Service Google Suite MS Office

Customer Service Representative

TaskUs

Jan 2023 - Jan 2025 (2 years)

Handled customer inquiries on accounts, payments and transactions, resolved billing issues, updated customer records and met performance targets while verifying customer identity for security.