At Virtual Staffing Solutions, I supported healthcare customer service through phone interactions with physicians, healthcare professionals, and medical offices. I used Home Care Home Base to support workflows and manage relevant information.
I gathered and verified provider details, maintained call records, and followed established procedures to support healthcare operations and patient experiences.
As a Quality Analyst at Virtual Staffing Solutions, I monitored calls for service and compliance standards. I identified gaps through call reviews and performance analysis, then provided actionable feedback.
At Ally Homecare and Staffing, I coordinated caregiver schedules and matched caregivers with clients based on availability, skills, and care requirements. I also managed schedule changes to maintain client coverage.
