Nibin Kottareyithu mathew

I am a dedicated and customer-focused IT Support Technician with 7 years of hands-on experience in diagnosing and resolving technical issues across hardware, software, and network systems. My expertise lies in providing efficient first-line and second-line support in fast-paced environments, ensuring minimal downtime and high user satisfaction.

Throughout my career, I have proven my ability to manage system installations, upgrades, and troubleshooting procedures. I possess strong knowledge of Windows, macOS, and common enterprise applications, and I am skilled in ticketing systems, remote support tools, and maintaining IT documentation. I am committed to continuous learning and delivering proactive solutions that enhance operational efficiency and IT service delivery.