Ruben Cruz
@rubencruz
I resolve customer, billing, and DSL internet support issues.
United StatesWhat I'm looking for
I've supported Frontier Communications customers through IBEX Global since 2018, handling DSL internet issues and technical support questions. I also bring fraud analysis experience from CBE Companies.
Across Convergys and TaskUs customer service roles, I've helped callers resolve service and billing concerns while staying polite and effective in stressful situations.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
IBEX Global
Jun 2018 - Present (8 years 3 months)
Provided technical support for Frontier Communications, handling DSL internet and assisting customers with technical support questions.
Customer Service Representative
Convergys
Sep 2016 - Aug 2018 (1 year 11 months)
Worked as a call agent, helping calling customers with their issues and billing questions. Polite and works well under stressful situations.
Fraud Analyst
CBE Companies
Worked as a Fraud Analyst at CBE Companies.
Customer Service Associate
TaskUs
Worked as a Customer Service Associate at TaskUs.
Education
Degrees, certifications, and relevant coursework
Alexander High School
High School Diploma, General Studies
2011 - 2016
Completed high school education, earning a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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