R sarath Kumar

I’m an Operations and Content Quality Specialist with 1+ years of experience in high-volume environments, managing 100+ ads/content reviews daily with 99% accuracy. I also handle 500+ account operations cases monthly through Salesforce to keep subscription and billing workflows accurate and SLA-compliant.

At Toast, I manage subscription lifecycle changes at scale—processing 40–60 churns (including payroll churn) and 80–120 downsell/pricing modifications monthly while staying aligned with contractual and revenue policy. I resolve 70+ invoice and billing-related cases each month, investigate billing discrepancies, and issue/validate credit memos to maintain financial accuracy and audit readiness.

Previously at Amazon as a Catalog Assistant (Content Reviewer), I audited and optimized 100+ ads and content pieces daily, improving ad performance by 15% and reducing content violations by 25%. By collaborating with account representatives, I achieved 40% faster resolution of ad-related issues and boosted campaign efficiency by 20%, while driving process improvements that increased content management efficiency by 35%.

Beyond operations and content quality, I’ve strengthened team performance and customer outcomes—creating and managing 50+ viral memes weekly and improving engagement by 30%, and training 15+ new hires with 100% OJT completion. Across roles, I focus on quality, compliance, and measurable workflow improvements that accelerate issue resolution and raise customer satisfaction.