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Naveen Kumar

@naveenkumar33

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Content operations specialist improving metadata accuracy, compliance, and QA across global platforms.

India

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What I'm looking for

I’m looking for a content operations role where I can own metadata and QA validation, ensure compliance and accuracy, manage escalations, and use data analysis to improve workflows, turnaround time, and process efficiency.

I’m a content operations specialist with 6+ years of experience in content review, metadata management, and quality assurance for global media platforms. I validate and analyze content data to ensure accuracy, compliance, and adherence to platform standards, while handling time-sensitive escalations and high-volume workflows.

At Gracenote, I managed large-scale content metadata workflows and delivered 98–99% data accuracy, improving metadata accuracy by 15–25% through stronger validation and QA processes. I also generated reports and identified trends to streamline operations, collaborate with cross-functional global teams, and maintain efficient turnaround—supported by Zendesk SOP implementation and customer inquiry resolution.

Experience

Work history, roles, and key accomplishments

Content Operations Co-Ordinator

Gracenote

Oct 2019 - Oct 2025 (6 years)

Managed content metadata workflows by validating data for accuracy and compliance, conducting quality assurance checks, and supporting timely delivery of high-quality content. Collaborated with cross-functional global teams to resolve escalations and generated reports to drive process improvements.

Quality Assurance (QA)Metadata Management Escalation Handling Data Quality Risk Concentration Management

Live channel

ARD & ZDF (German Broadcast)

Collected, cleaned, validated, and managed data for live channel operations, ensuring accuracy and completeness within a 15-minute turnaround time. Produced hourly, daily, and weekly reports, dashboards, and summaries for management insights.

Data Management Data Standardization Dashboards