At Amazon Development, I supervise, coach, and mentor a team of content analysts while maintaining SLA targets and quality standards. I implemented a quality audit framework that identified more than 50 content gaps and collaborated with product and engineering teams on automated review tools that reduced manual moderator workload by 70%.
Earlier, I worked in AIML data operations, supporting high-accuracy annotation for machine learning models and maintaining 98% accuracy. I conducted root-cause analysis that reduced recurring errors by an estimated 20%, and introduced process changes that cut annotation handling time by 15%.
