Vibha Singh
@vibhasingh1
Operations specialist at HGS Interactive supporting Walmart, improving case-handling productivity by 40–50%.
IndiaWhat I'm looking for
At HGS Interactive, I handle high-volume digital cases for Walmart, reviewing and actioning them against defined policies and quality standards. I maintain approximately 99.9% quality and have had zero client escalations to date.
I designed and implemented a streamlined case-handling workflow that improved my productivity and operational efficiency by approximately 40–50%. I also prepare operational reports using Google Sheets and support onboarding and buddy-up sessions for new joiners.
At Amazon, I served as a Subject Matter Expert for a team of 10+ associates, providing process guidance and training new associates. Earlier, at TaskUs, I reviewed and moderated user-generated content in line with policies and quality guidelines.
Experience
Work history, roles, and key accomplishments
Online Reputation Management Specialist
HGS Interactive
Dec 2021 - Present (4 years 10 months)
Manages high-volume digital cases for Walmart, handling approximately 250-300 cases per day while protecting brand integrity and customer experience. Achieved zero client escalations and recognized as Best Associate of the Month twice.
Content Moderator
TaskUs
Sep 2021 - Nov 2021 (2 months)
Reviewed and moderated user-generated content in accordance with defined policies and quality guidelines. Applied policy knowledge and sound judgment to identify, categorize, and action content accurately in a high-volume environment.
Served as Subject Matter Expert for a team of 10+ associates, providing process guidance and operational support. Trained and mentored new associates on processes, tools, and customer service standards.
Education
Degrees, certifications, and relevant coursework
The Bhopal School of Social Sciences
Bachelor of Commerce, Computer Science
2012 - 2015
Bachelor of Commerce in Computer Science from The Bhopal School of Social Sciences, Bhopal, from 2012 to 2015.
Google Certification, Project Management
Completed Google Certification in Project Management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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