Neelam Dayanand reddy
@neelamdayanandreddy
Content moderation and customer-service professional with 5+ years enforcing policy and improving resolution metrics.
IndiaWhat I'm looking for
I am a content moderation and customer-service professional with over five years of experience enforcing policy compliance, reviewing ads, and resolving customer issues for large platforms. I consistently maintain high accuracy and safety standards while working under high volume.
My background includes hands-on content review for user-generated platforms, adjudicating ad compliance for malware, phishing, and adult content, and delivering customer support via CRM with measurable improvements in satisfaction and resolution time. I collaborate with escalation, policy, and engineering teams to refine workflows and reduce repeat violations.
I bring experience supervising teams, training new operators, and driving process improvements that enhance efficiency and quality. I communicate fluently in English, Telugu, and Hindi and am focused on contributing to safe, compliant, and user-focused product experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Amazon
Apr 2024 - Nov 2024 (7 months)
Handled ~50 customer inquiries daily with a 95% satisfaction rate, using CRM to document and escalate issues and contributing to a 20% reduction in average resolution time.
Evaluated digital ads for policy violations (malware, phishing, adult content), blocking non-compliant ads and providing feedback to policy and engineering teams to improve ad-detection workflows.
Reviewed user-generated content for policy compliance and safety, maintaining high accuracy under heavy volume and collaborating with escalation teams to reduce repeat violations.
Shift Production Supervisor
Monarch Egro Limited
Nov 2018 - Feb 2020 (1 year 3 months)
Supervised production floor activities to ensure on-time outputs and adherence to safety and quality standards; trained operators and improved on-time production delivery through proactive floor control.
Education
Degrees, certifications, and relevant coursework
JNTU College of Engineering, Hyderabad
Bachelor of Technology, Mechanical Engineering
Grade: 63% (6.3/10)
Completed a B.Tech in Mechanical Engineering with a final grade of 63% (6.3/10).
Telangana State Board of Intermediate Education
12th Grade / Higher Secondary Certificate, Higher Secondary
Grade: 69%
Completed 12th grade under the Telangana Board with a final percentage of 69%.
Andhra Pradesh State Board
10th Grade / Secondary School Certificate, Secondary Education
Grade: 60–64.9%
Completed 10th grade under the Andhra Pradesh Board with a percentage in the 60–64.9% range.
Availability
Location
IndiaAuthorized to work in
Job categories
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