Vijithakumari Nadar
@vijithakumarinadar
Content moderator with strong workflow and quality assurance experience.
IndiaWhat I'm looking for
I am an energetic, hard-working professional with a mature and responsible approach to tasks and client guidelines; I was promoted at Accenture for quality work.
I have extensive experience reviewing and classifying client content, monitoring quality, processing high volumes of error-free transactions, and resolving customer issues via email. I identify process improvements, suggest solutions, and have improved client experience by applying client-defined policies and procedures.
I am looking to apply my content moderation, workflow management, and process-improvement skills to contribute to business growth while continuing to develop my professional capabilities.
Experience
Work history, roles, and key accomplishments
ALWorkflow Specialist
Accenture Solution Pvt Ltd
Jan 2017 - Jan 2024 (7 years)
Reviewed and classified client content according to policies, improving content quality and productivity; identified workflow improvements and suggested process changes.
Associate
Ocwen Financial Solution Private Ltd
Jan 2015 - Jan 2017 (2 years)
Resolved customer issues via email and triggered payment letters; conducted market research to identify trends and coordinated cross-functional troubleshooting for prompt resolution.
TSWorkflow Specialist
Tata Consultancy Services
Jan 2011 - Jan 2014 (3 years)
Resolved Qatar Airways customer issues via email and processed rewards per client policy; improved operational metrics and customer experience through workflow enhancements.
Education
Degrees, certifications, and relevant coursework
ISICFAI University, Sikkim
Master of Business Administration, Finance
2012 - 2013
Completed MBA (Postgraduate Diploma in Finance) at ICFAI University, Sikkim from 2012 to 2013.
UMUniversity of Mumbai
Bachelor of Commerce, Commerce
2007 - 2010
Completed Bachelor of Commerce at the University of Mumbai from 2007 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Vijithakumari ?
You can contact Vijithakumari and 90k+ other talented remote workers on Himalayas.
Message VijithakumariFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
