Eve User

Managed job scheduling to optimize workflow and meet project deadlines. Handled customer inquiries, processed payments, and maintained financial records.

Provided real-time English-Spanish interpretation in medical and insurance settings. Maintained 100% interpretation accuracy, earning the Accuracy Award.

Delivered real-time English-Spanish interpretation for medical and insurance clients. Worked with account teams to align services with client requirements.

Performed quality assurance audits on customer service interactions. Managed email support for end users on Udemy and Slimware accounts, analyzing queries and escalating issues.

Provided technical support to Google Nest customers, troubleshooting smart-home device issues.

Managed daily workflow and customer service operations. Addressed client needs and queries, supporting satisfaction and retention.

Resolved customer account and billing inquiries for mobile and prepaid-card customers. Performed quality assurance reviews of customer interactions.

Laid out 10 educational books in Honduran ethnic languages, improving accessibility for diverse language groups. Worked with educational authorities to ensure cultural and linguistic accuracy.

Pursuing the Google Project Management Professional Certificate, currently in progress.

Earned the Gorgias Certified Support Agent certification, valid through 2027.

Completed the course 'The 10 Pillars of Customer Experience'.

Completed certifications in HIPAA for Business Associates and CMS Fraud, Waste and Abuse.

Completed coursework in a technical program in Graphic Design from 2005 to 2010.