roy sagal

I'm leading marketplace operations at Ferns & Petals, analyzing sales performance and coordinating cross-functional teams in Singapore and India to keep third-party marketplace stores running smoothly.

I lead team meetings, optimize staff schedules, train new employees, and implement process improvements that strengthen efficiency, morale, customer service, and satisfaction.

Previously, I supported UK-based customers in the Retention Department at Admiral Solutions, consistently exceeding performance targets through chat- and email-based support. I also managed client relationships and business operations at Shiv Traders.

My background combines customer care, client relationship management, data analysis, strategic planning, and team collaboration. I enjoy using market insights, stakeholder relationships, and practical business strategies to improve operations and reach organizational goals.