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Roy CastroRC
Open to opportunities

Roy Castro

@roycastro

I am a technical leader specializing in account management and identity systems.

Georgia
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What I'm looking for

I seek a technical leadership role where I can lead teams, streamline processes, and deliver account and identity management solutions for enterprise customers. I value collaborative, growth-focused cultures and opportunities to standardize and scale operational excellence.

I am a technical leader with over five years' experience delivering exceptional services and improving processes across diverse product lines. I specialize in account management systems, virtualization, authentication services, identity management, and role-based access control for enterprise customers.

At the largest and most intricate technology company globally, I managed Premier Customers' Critical Situations, contributed to the Homegrown project, and served on the IPM Leadership Team to standardize processes across regions. I hold certifications including Azure AI (AI-900), Databricks Lakehouse, Microsoft 365 Fundamentals, and Azure Fundamentals, and I focus on driving operational improvements that reduce incidents and improve customer outcomes.

Currently pursuing the Certified Ethical Hacker (CEH) certification from EC-Council and the Junior Penetration Tester (PT1) path from TryHackMe.

Experience

Work history, roles, and key accomplishments

Microsoft logoMI

Relationship Manager

Jan 2018 - Jan 2023 (5 years)

Managed Premier customers' critical incidents and escalations across enterprise accounts and partners, ensuring CritSit process adherence and improving cross-regional process alignment; contributed to Homegrown and IPM leadership initiatives to identify operational improvements.

Education

Degrees, certifications, and relevant coursework

Roy hasn't added their education

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Tech stack

Software and tools used professionally

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Roy Castro - Relationship Manager - Microsoft | Himalayas