Артем Беликов

Alongside delivery operations and business strategy, I remain hands-on in business analysis, solution design, and process transformation for key client initiatives.
• Contribute to strategic planning, product portfolio development, and the company’s operating and financial model.
• Built a financial model linking delivery performance, client NPS, and hourly economics. In 90% of reporting periods

Led a cross-functional delivery function with direct responsibility for business analysts and client delivery roles, establishing standards for business analysis, solution design, and project execution.
• Led and developed the business analysis function, defining roles, responsibilities, quality standards, and measurable outcomes.
• Introduced a business-goal-driven approach to CRM and process des

Managed complex CRM and business process transformation projects from discovery and requirements analysis through solution design, implementation, and measurable business outcomes.

• Maintained a client portfolio with an average LTV 21% above the department benchmark, reflecting strong stakeholder management, delivery quality, and long-term client retention.

• For a franchise consulting compan

Worked directly with key clients on business analysis, process transformation, and CRM solution design, including enterprise environments with 100+ employees.

• Managed up to 7 external clients simultaneously, working with approximately 15 business stakeholders while maintaining an average client NPS of 9.5/10.

• Achieved 88% plan-to-actual accuracy for client-approved task delivery timeline

Worked with 50+ external clients on business analysis, CRM implementation, sales process transformation, and automation. Delivered 28 end-to-end CRM implementations from business discovery and requirements analysis through solution design and launch.

• Designed and improved business processes for 12 sales departments, translating business needs into CRM workflows, automation rules, reporting, an

Built a 6+ year commercial foundation across B2B sales, account management, procurement, tenders, logistics, and international trade in healthcare, industrial equipment, and powersports.
• Increased the number of key clients by 3% and repeat customers by 7% in a B2B distribution business.
• Increased adoption of a customer data-export service by 3.5x and a remote-warehouse sales tool by 5x, drivin

Jul 2026