Nikolai Kuznetsov

At Emerging Travel Group, I support international B2B partners by managing operational issues across multiple travel products.

I manage incidents involving hotel reservations, transfers, car rentals, and railway ticket bookings, and serve as a point of contact for partners during critical situations.

I investigate booking discrepancies, coordinate resolution across internal departments, and manage escalated cases while maintaining SLA compliance.

I also contribute to process improvements through incident analysis and documentation, helping improve workflows and service quality.