R‽Roxie ‽
@roxie
Hardworking professional passionate about content creation and training.
AustraliaWhat I'm looking for
I am a hardworking and highly motivated professional with a strong background in content creation and training. My experience spans various roles, including Freelance Content Creator and Training and Procedures Officer at Australian Catholic Superannuation and Retirement Fund. I thrive in both individual and team environments, leveraging my seasoned work ethic to adapt quickly to different processes and drive company objectives.
Throughout my career, I have developed and delivered training materials, created process manuals, and provided constructive feedback on content. My ability to establish close client relationships has led to repeat business and successful collaborations. I am resourceful and results-driven, with a passion for growth and efficiency that aligns with company needs and enhances service value.
Experience
Work history, roles, and key accomplishments
Content Creator
Freelance
Jan 2022 - Present (3 years 5 months)
As a Freelance Content Creator, I specialize in copy editing and proofreading, ensuring clarity and grammatical accuracy in various written materials. I provide constructive feedback and develop strong client relationships to foster repeat business.
Training and Procedures Officer
Australian Catholic Superannuation and Retirement Fund
Jan 2018 - Dec 2021 (3 years 11 months)
In this role, I developed and delivered training materials and process manuals, facilitated staff onboarding, and improved existing procedures to enhance customer satisfaction. I also collaborated with marketing on communication templates and supported the Testing team.
Member Services Officer
Australian Catholic Superannuation and Retirement Fund
Jan 2014 - Jan 2019 (5 years)
As a Member Services Officer, I assisted members through various systems, managed complaints, and upheld high ethical standards. My dedication led to a promotion focused on training and procedural development.
Education
Degrees, certifications, and relevant coursework
MUMacquarie University
Bachelor of Philosophy/Master of Research, Philosophy and Research
2021 - 2025
Pursuing a Bachelor of Philosophy/Master of Research, focusing on advanced research methodologies and philosophical inquiry.
MUMacquarie University
Bachelor of Arts, English and Philosophy
2016 - 2021
Completed a Bachelor of Arts in English and Philosophy, studying literature, critical theory, and philosophical concepts.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
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