Open to opportunities

Jason Banfield

@jasonbanfield

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Versatile professional skilled in content creation and digital strategy.

Australia

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What I'm looking for

I am looking for a role that values creativity and strategic storytelling.

I am a versatile professional with a strong background in content creation, customer communication, and digital strategy. My experience in technical customer support has strengthened my ability to engage with diverse audiences, provide clear assistance, and resolve issues efficiently. I thrive on crafting compelling narratives that connect with people, whether through video, written content, or social media engagement.

With expertise in video production, graphic design, and digital marketing, I create impactful content that informs and inspires. I have developed and managed social media content, increasing brand visibility and engagement, while implementing targeted strategies to enhance organic reach. My strong technical proficiency, problem-solving skills, and data-driven mindset ensure that every piece of content delivers measurable results.

I am eager to contribute my skills to a role that values effective communication, audience engagement, and strategic storytelling.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

SKALP SMP

Jan 2024 - Present (1 year 5 months)

Developed and managed Instagram content to promote scalp micropigmentation services, increasing brand visibility and engagement. Implemented targeted hashtag and SEO strategies to enhance organic reach and attract potential clients. Collaborated with the business owner to develop promotional campaigns and educational content.

Social Media Management Content Creation SEO Strategies Graphic Design Video Production Digital Marketing Campaign Development

Inventory Specialist

Americold

Jan 2023 - Jan 2025 (2 years)

Utilised inventory management software such as ORACLE and SAP to track and manage over 500k SKUs. Initiated a daily cycle count program resulting in increased inventory accuracy from 85% to 98%. Conducted weekly physical inventory audits to reduce stock discrepancies by 20%.

Inventory Management Oracle SAP Data Analysis Problem Solving Process Improvement

Technical Customer Support Assistant

Probe CX

Feb 2021 - Jan 2023 (1 year 11 months)

Maintained a 98% customer satisfaction rating by providing concise communication via phone and live chat. Educated customers on product features and troubleshooting, reducing repeat support requests by 15%. Collaborated with product development teams to resolve critical bugs.

Customer Support Communication Skills Problem Solving CRM Management Technical Troubleshooting Team Collaboration Zendesk Salesforce

Video Editor & Content Creator

Self Employed

Mar 2014 - Jan 2022 (7 years 10 months)

Edited long-form YouTube videos and short-form clips for TikTok/Reels, focusing on engaging storytelling. Designed thumbnails and banners using Photoshop and Canva, boosting CTR by 20%. Advised clients on content strategy and trends using analytics tools.

Video Editing Content Strategy SEO Optimization Graphic Design Adobe Suite Project Management Social Media Marketing

Electrical Trade Assistant

SCEE

Jan 2020 - Jan 2021 (1 year)

Assisted electricians in troubleshooting and repairing faulty electrical systems. Prepared materials and tools for daily tasks, ensuring efficient workflow. Collaborated with teams to interpret blueprints and installed electrical systems in compliance with safety standards.

Electrical Systems Troubleshooting Compliance Team Collaboration

Education

Degrees, certifications, and relevant coursework

Atwell College

High School Diploma, General Education

2012 - 2018

Completed high school education with a focus on developing foundational skills in various subjects, preparing for further education and career opportunities.