Roxanne Maharaj

Performed day-to-day operations for a complex locum program supporting rural and Northern hospitals, managing physician recruitment, credentialing, and contract management. Ensured accurate and timely physician payments, maintained IT solutions, and managed multiple projects for program optimization.

Managed clinic office operations and administration, ensuring a welcoming environment for patients and effectively handling inquiries and complaints. Processed payments, reconciled deposits, and maintained accurate patient data in the system. Handled various claim submissions including OHIP, WSIB, MVA, and LTD.

Administered the scheduling of over 100 clients and 60+ caregivers using Goldcare, ensuring accuracy and timeliness of all information. Coordinated client preferences with caregiver attributes and managed timesheets and care plan compliance. Improved client care by creating and utilizing data from ad hoc reports.

Managed collection calls and correspondence in a fast-paced, goal-oriented department, providing customer service for collection issues and processing refunds and account adjustments. Accountable for reducing delinquency for assigned accounts and negotiating repayment plans. Consistently ranked among the top Collections Specialists.

Studied Healthcare Management at Humber College, focusing on business principles within the healthcare sector. Gained knowledge in operational aspects and administrative functions relevant to healthcare organizations.

Completed a program to become a Hearing Instrument Specialist at George Brown College. Acquired skills and knowledge necessary for fitting and dispensing hearing instruments.