Open to opportunities

Ellie Muta

@elliemuta

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Dedicated Medical Office Assistant with strong organizational and communication skills.

Canada

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What I'm looking for

I seek a role that allows me to utilize my organizational and communication skills while contributing to exceptional patient care in a supportive healthcare setting.

I am a highly motivated Medical Office Assistant with a diploma from Oxford College, eager to leverage my extensive customer service experience and newly acquired skills in a dynamic healthcare environment. My hands-on experience as a Clinic Receptionist at Wentworth Halton X-ray and Ultrasound has equipped me with the ability to manage patient registrations, schedule appointments, and handle billing with precision and professionalism.

Throughout my career, I have developed a strong foundation in medical office procedures, medical terminology, and customer service. My role at Medline Canada further honed my skills in inventory management and quality control, allowing me to contribute effectively to team efforts and enhance operational efficiency. I pride myself on my attention to detail, problem-solving abilities, and commitment to maintaining patient confidentiality, which I believe are essential qualities for success in the medical field.

Experience

Work history, roles, and key accomplishments

Current

Clinic Receptionist

Current

Wentworth Halton X-ray and Ultrasound

Aug 2022 - Present (2 years 11 months)

Provided administrative support in a high-paced clinic setting, coordinating patient appointments, managing medical records, and ensuring accurate patient registration and scheduling using clinic-specific software. Interacted directly with patients, families, and healthcare professionals to facilitate smooth clinic operations, always maintaining professionalism and confidentiality.

Medical Terminology Appointment Management Microsoft Office Suite Clinic Specific Software Data Entry Communication Skills Problem Solving

Inventory Associate

Medline Canada

Oct 2020 - Sep 2022 (1 year 11 months)

Effectively planned, scheduled, and conducted cycle counts and managed workloads. Utilized the SAP ERP system to perform inventory-related transactions, such as issuing, transferring, and adjusting inventory.

Inventory Management Cycle Counts SAP Quality Control Time Management Data Entry Problem Solving Regulatory Compliance Team Collaboration

Dietary Aide

Seasons Stoney Creek Retirement

Aug 2017 - Jul 2019 (1 year 11 months)

Worked with the Supervising Nurse to meet residents' dietary needs and maintained inventory of kitchen supplies, reporting shortages to management. Provided compassionate and respectful assistance to residents during mealtimes, fostering a supportive and friendly environment.

Inventory Management Administrative Support Data Entry Confidentiality Communication Skills Training Customer Service

Call Centre Agent

Orange Dot Clean

Jan 2016 - Feb 2019 (3 years 1 month)

Handled a high volume of inbound calls, providing prompt and efficient service, and explained service prices and packages, answering questions and addressing customer concerns. Operated customer relationship management (CRM) software efficiently to track interactions and manage client information.

Customer Service CRM Software Problem Solving Data Entry Communication Skills Client Management Conflict Resolution Sales

Education

Degrees, certifications, and relevant coursework

Oxford College

College Diploma, Medical Office Assistant

Completed a comprehensive program focusing on medical office procedures, medical records management, and medical terminology. Gained proficiency in transcription, computer fundamentals, and Microsoft Office applications essential for healthcare administration.

Humber College

Ontario Colleges Certificate, General Arts and Sciences

Undertook studies in General Arts and Sciences, developing foundational knowledge across various disciplines. This program enhanced critical thinking, communication, and research skills.