Abhinav Baurai

I am a dedicated Medical Office Administrator with a diploma in Office Administration – Health Services from Centennial College. My academic journey has equipped me with a solid foundation in medical terminology, appointment scheduling, and EMR systems, particularly OSCAR and Accuro. I pride myself on my attention to detail, demonstrated by my proficiency in typing at 63.5 words per minute with 98.6% accuracy. My commitment to excellence is reflected in my GPA of 4.071 and my certifications as a Microsoft Office Specialist.

During my field placement at Markham Stouffville Urgent Care, I successfully managed patient appointments and electronic health records, ensuring 100% data accuracy. I played a pivotal role in enhancing patient flow, reducing wait times by 10%, and consistently achieving a customer satisfaction rate of over 95%. My experience extends beyond the medical field, as I have also excelled in customer service roles, including my position as a Concierge, where I addressed the concerns of over 150 residents daily with a satisfaction rate of 98.6%.