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@imerynjeanhirose
Dedicated customer service associate with strong problem-solving skills.
I am an experienced Customer Service Associate with a proven track record in enhancing customer experiences and building loyalty. My journey began as a Dental Assistant at Ocumen Dental Clinic, where I honed my organizational skills and attention to detail. Transitioning to Amazon Operation Services, I embraced various roles, including seasonal and regular customer service positions, where I developed my ability to resolve complaints effectively and maintain a positive attitude under pressure.
Throughout my career, I have consistently demonstrated patience and critical thinking, ensuring that customer needs are met promptly and efficiently. My experience at IBEX Global and Concentrix further solidified my expertise in customer service, particularly in high-stakes environments where escalation management is crucial. I am passionate about improving customer experiences and am always looking for ways to enhance service delivery.
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Work history, roles, and key accomplishments
CONCENTRIX
Jul 2024 - Present (1 year 4 months)
Managed escalated customer issues, providing advanced problem resolution and de-escalation. Utilized strong interpersonal and critical thinking skills to achieve positive outcomes.
IBEX GLOBAL
Dec 2022 - Present (2 years 11 months)
Served as a primary contact for customer inquiries, providing support and resolving issues. Applied critical thinking and decision-making to ensure effective customer solutions.
Amazon Operation Services Philippines Inc.
May 2022 - Present (3 years 6 months)
Supported customer service operations during seasonal demands, addressing diverse customer needs. Focused on efficient problem resolution and maintaining positive customer relations.
Amazon Operation Services Philippines Inc.
Mar 2021 - Present (4 years 8 months)
Handled customer service inquiries during peak seasons, ensuring timely and effective resolutions. Utilized strong communication skills to enhance customer interactions and satisfaction.
Amazon Operation Services Philippines Inc.
Aug 2019 - Present (6 years 3 months)
Provided comprehensive customer support, resolving inquiries and issues efficiently. Maintained high customer satisfaction by actively listening and applying problem-solving skills.
Ocumen Dental Clinic
Feb 2017 - Present (8 years 9 months)
Assisted dentists during various procedures, ensuring a smooth and efficient workflow. Managed patient records and maintained clinic hygiene standards.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Completed secondary education, gaining foundational knowledge across various subjects. Graduated in 2013.
Elementary School Certificate, General Studies
Completed elementary education, building fundamental literacy and numeracy skills. Graduated in 2009.
Software and tools used professionally
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