Open to opportunities

Imeryn Jean Hirose

@imerynjeanhirose

Message

Dedicated customer service associate with strong problem-solving skills.

Philippines

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am an experienced Customer Service Associate with a proven track record in enhancing customer experiences and building loyalty. My journey began as a Dental Assistant at Ocumen Dental Clinic, where I honed my organizational skills and attention to detail. Transitioning to Amazon Operation Services, I embraced various roles, including seasonal and regular customer service positions, where I developed my ability to resolve complaints effectively and maintain a positive attitude under pressure.

Throughout my career, I have consistently demonstrated patience and critical thinking, ensuring that customer needs are met promptly and efficiently. My experience at IBEX Global and Concentrix further solidified my expertise in customer service, particularly in high-stakes environments where escalation management is crucial. I am passionate about improving customer experiences and am always looking for ways to enhance service delivery.

Experience

Work history, roles, and key accomplishments

Escalation Desk Advisor

CONCENTRIX

Jul 2024 - Present (11 months)

Managed escalated customer issues, providing advanced problem resolution and de-escalation. Utilized strong interpersonal and critical thinking skills to achieve positive outcomes.

Problem Solving Critical Thinking Interpersonal Skills Time Management

Customer Service Representative

IBEX GLOBAL

Dec 2022 - Present (2 years 6 months)

Served as a primary contact for customer inquiries, providing support and resolving issues. Applied critical thinking and decision-making to ensure effective customer solutions.

Problem Solving Critical Thinking

Customer Service Associate

Amazon Operation Services Philippines Inc.

May 2022 - Present (3 years 1 month)

Supported customer service operations during seasonal demands, addressing diverse customer needs. Focused on efficient problem resolution and maintaining positive customer relations.

Problem Solving Time Management

Customer Service Associate

Amazon Operation Services Philippines Inc.

Mar 2021 - Present (4 years 3 months)

Handled customer service inquiries during peak seasons, ensuring timely and effective resolutions. Utilized strong communication skills to enhance customer interactions and satisfaction.

Problem Solving Time Management

Customer Service Associate

Amazon Operation Services Philippines Inc.

Aug 2019 - Present (5 years 10 months)

Provided comprehensive customer support, resolving inquiries and issues efficiently. Maintained high customer satisfaction by actively listening and applying problem-solving skills.

Problem Solving Product Knowledge MS Excel

Dental Assistant

Ocumen Dental Clinic

Feb 2017 - Present (8 years 4 months)

Assisted dentists during various procedures, ensuring a smooth and efficient workflow. Managed patient records and maintained clinic hygiene standards.

Organizational Skills Interpersonal Skills Time Management Problem Solving