Jyotika Lalwani

I am a creative and tech-savvy Project Manager with nearly 6 years of experience optimizing products and services for a global audience. My journey has been marked by a commitment to driving project success through collaboration and innovation. At IDFC First Bank, I led cross-functional teams through all project phases, from planning and requirement gathering to deployment and performance measurement. My ability to balance short-term feature prioritization with long-term product innovation has resulted in iterative roadmap releases that align with customer feedback and strategic objectives.

Throughout my career, I have successfully managed core project activities, including scheduling, budgeting, and resource allocation, ensuring seamless execution. My initiatives have led to significant enhancements in user experience and conversion rates, particularly through the optimization of websites and mobile applications. I have also partnered with payment providers to digitize customer repayment interfaces, showcasing my ability to leverage technology for improved customer interactions and reporting accuracy.

With certifications in Project Management Professional (PMP), Professional Scrum Product Owner (PSPO), and Certified ScrumMaster (CSM), I am well-equipped to lead projects in dynamic environments. I am passionate about utilizing data analytics tools to streamline business processes and enhance decision-making, driving continuous improvement and customer satisfaction.