Pallipaga Simon Abhishek

Led end-to-end IT infrastructure setup for USP’s new location across 3 India sites and launched science digital tools, driving user adoption and managing resistance to change. Managed enterprise application feature builds, supported vendor requirements/selection, and maintained PMO governance with executive dashboards and milestone tracking.

Managed 60+ infrastructure implementation projects annually for banking and financial services clients, consistently meeting delivery targets. Led $600K+ infrastructure modernization, replacing enterprise network hardware with 300+ devices across multi-site environments, and established PMO governance for kick-offs, scheduling, milestones, risk mitigation, and executive reporting.

Oversaw QA for SQL-based data exchange workflows between client systems, ADP platforms, and third-party vendors, ensuring data accuracy and compliance. Conducted quality audits, implemented corrective actions to improve operational accuracy, delivered operational training, and tracked performance metrics to drive continuous improvement.

Managed end-to-end system implementations including requirements gathering, configuration, testing, and go-live support. Led client-facing project initiation and coordinated stakeholders and technical teams to assess infrastructure compatibility, resolve escalations, and support two live payroll cycles through smooth handover to the service team.

Managed banking operations service requests and issue resolution while maintaining high service delivery quality standards. Produced MIS reports for operational performance tracking, performed quality checks, and supported training initiatives that improved team performance and service compliance.

Earned a Bachelor of Commerce from St. Mary's Centenary Degree College (Osmania University) in Hyderabad.