Ross Greenberg

Delivered business-critical software and process improvements in a financial-services environment, partnering with project managers and business stakeholders on requirements, planning, testing, issue resolution, documentation, and production delivery.

Provided on-call remote and onsite support across universities, pharmaceutical organizations, hospitals, manufacturing, and general business environments; supported servers, workstations, printers/scanners, POS systems, smart podiums, medical hardware, and pharmaceutical automation.

Performed field and remote troubleshooting for software, programming, mechanical, and display-system issues while working to defined client scopes and service requirements.

Provided fractional technology leadership and hands-on support for small and mid-size business clients, combining managed support, systems troubleshooting, custom software, websites/hosting, business continuity, and client-facing consulting.

Managed day-to-day technical service operations and supervised up to 11 service technicians supporting business and private clients.

Maintained desktop systems connected to a Novell network, performed server and data-drive backups, and repaired or replaced staff computers.

Designed and constructed the company’s first Novell network, establishing core shared systems for business operations.

Administered the PDP-11 server supporting company operations and maintained/programmed the RDM database used to track company data.

Worked in the Software Development Department on FASTTEST, a hardware/software system used to test microchips for government projects.

Developed and maintained a membership database and communications application, including data import, bug fixes, feature development, testing, and ongoing support.

Certified Field Technician credential.

Coursework toward an Associate of Science in Computer Science.