RARoshni Mushtaq Ahmed
@roshnimushtaqahmed
M.Com graduate driving sales, finance, and client success outcomes.
IndiaWhat I'm looking for
I am an M.Com graduate with hands-on experience in sales, customer experience, finance compliance, and operations across BPO, telecom, and e-commerce sectors. I have a proven record of converting hesitant shoppers into buyers, preparing MIS reports, managing GST compliance, and proposing process improvements that reduced cart abandonment.
I bring advanced Excel, analytical, documentation, and communication skills, backed by Six Sigma (Yellow, Green, Black Belt) and GST auditing knowledge. I am seeking a role in sales, finance, or client success where I can apply my academic background and practical experience to deliver measurable business impact.
Experience
Work history, roles, and key accomplishments
Sales & Customer Experience Exec
Startek
Jun 2024 - Mar 2025 (9 months)
Engaged abandoned-cart and wishlist customers via calls and chats to address objections and convert intent into purchases, consistently exceeding monthly conversion targets and reducing drop-offs. Coordinated with operations to resolve order delays, wrong dispatches, and billing issues, improving retention.
Customer Support Representative
Wynaut Webventures Pvt. Ltd.
Jun 2023 - Dec 2023 (6 months)
Provided chat and email support delivering timely resolutions, tracked escalations and prepared MIS reports using Excel to surface customer trends and operational bottlenecks for management. Enabled data-driven process improvements.
Education
Degrees, certifications, and relevant coursework
St. Anne's First Grade College for Women
Master of Commerce, Commerce
2023 -
Pursuing Master of Commerce with coursework and practical exposure in finance, GST compliance, and analytics.
St. Anne's First Grade College for Women
Bachelor of Commerce, Commerce
2018 - 2021
Completed Bachelor of Commerce with foundational studies in accounting, taxation, and business operations.
Availability
Location
IndiaAuthorized to work in
Job categories
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