Rose User
@roseuser13
I resolve B2B account issues, onboard customers, and improve retention through proactive support.
NigeriaWhat I'm looking for
I've supported business customers at Royal Mail, managing 50+ daily enquiries across onboarding, billing, payments, reinstatements, and postal-service issues. I onboarded 250+ accounts, maintained 100% SAP accuracy, and helped reduce missed-delivery and lost-item enquiries by 13%.
Across Acculix Digital, Uvisun Farm, Jesam & Co, and Sapele Model School, I've combined customer support, account management, digital campaigns, operations, and data administration. I bring clear case documentation, proactive follow-up, root-cause investigation, and cross-functional escalation to remote, fast-paced teams.
Experience
Work history, roles, and key accomplishments
Managed business-customer enquiries involving account onboarding, payments, billing, and postal-service issues. Investigated missed deliveries and lost-item cases, contributing to a 13% reduction in related enquiries.
Education
Degrees, certifications, and relevant coursework
Sheffield Hallam University
Master of Science, Food Science and Nutrition
Pursued an MSc in Food Science and Nutrition, completing the degree in September 2023.
Delta State University
Bachelor of Science, Laboratory Science
Earned a Bachelor of Science in Laboratory Science with a focus on Industrial Chemistry and Petrochemistry, graduating in December 2010.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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