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Akomolafe Seun

@akomolafeseun

Customer support and operations professional at MyAfrimall Logistics who resolved shipment delays, billing inquiries, and delivery disputes.

Nigeria

Message

What I'm looking for

I'm seeking a long-term remote business support role.

At MyAfrimall Logistics, I managed customer support across chat and email, resolving escalated shipment delays, billing inquiries, and delivery disputes.

I coordinated shipment issue resolution involving customs clearance, documentation, and logistics compliance. I also supported card dispute resolution and customer retention through service recovery.

At Johnvents Foods Limited, I managed regional partner relationships and supported customer acquisition and retention. I developed Excel-based market intelligence and sales tracking tools, and generated sales of over 35 cartons within three days.

Earlier, as an English Language Teacher at Unique Nursery & Primary School, I developed instructional materials and prepared administrative reports. I'm seeking a long-term remote business support role.

Experience

Work history, roles, and key accomplishments

Sales Operations & Account Management Lead

Johnvents Foods Limited

Jun 2026 - Sep 2026 (3 months)

Managed regional partner relationships and identified market-entry opportunities to improve product adoption and distribution. Developed Excel-based market intelligence and sales tracking tools to improve operational efficiency.

Sales Operations Account Management Market Intelligence Excel Customer Acquisition Customer Retention Objection Handling Field Operations distribution management

Customer Support & Branch Operations Manager

MyAfrimall Logistics

Jan 2024 - Jan 2025 (1 year)

Managed customer support operations across chat and email, resolving escalated shipment delays, billing inquiries, and delivery disputes. Coordinated shipment issue resolution involving customs clearance and logistics compliance.

HubSpot Zoho CRM Gorgias Shopify Admin Asana Excel Customer Support Escalation Management Dispute Resolution Order Tracking Billing Support Cross team coordination Process Improvement

English Language Teacher

Unique Nursery & Primary School

Jan 2016 - Jan 2017 (1 year)

Developed instructional materials and communicated complex concepts using accessible language. Prepared administrative reports and supported compliance with school policies.

Instructional Design Communication Skills Report Writing Patience Problem Solving