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Ene Uche Loretta

@eneucheloretta

Customer support specialist at DHL International Express who resolved customer inquiries and caught billing discrepancies early.

Nigeria

Message

At DHL International Express, I handled customer inquiries and ticketing queues for corporate logistics accounts, maintaining a 90% annual resolution rate under strict response SLAs. I also set up account verification routines to catch billing discrepancies early.

I kept account records and communication histories updated in SAP, and investigated recurring complaints to identify operational friction points and recommend workflow adjustments. I also managed payment follow-ups with corporate stakeholders.

At Hallams(UK), I supported daily operations and resolved customer complaints with tailored solutions. At Osmund & Baulch, (Scotland), I designed a follow-up system for client inquiries and drafted documentation for IT administrative workflows.

Experience

Work history, roles, and key accomplishments

Query Handling & Operations Investigator

DHL International Express

Jul 2022 - Mar 2026 (3 years 8 months)

Provided specialized virtual and operational support for corporate logistics accounts, managing high-volume inquiries and ticketing queues with a 90% annual resolution rate. Investigated recurring complaints and maintained SAP database logs for real-time visibility.

SAP CRM Ticketing Systems Customer Service Operations Data Management Root Cause Analysis Stakeholder Communication

Sales & Customer Relations Specialist

Hallams (UK)

Jan 2019 - May 2022 (3 years 4 months)

Provided daily administrative and operational support, managing executive scheduling, documentation, and internal team coordination. Reviewed sales and billing documentation to catch fulfillment errors and resolved customer complaints to retain clients.

Client Relations Sales Support Administrative Support Documentation Scheduling Problem Solving

Administrative & VA Specialist

Osmund & Baulch

Apr 2017 - Dec 2018 (1 year 8 months)

Designed a follow-up system for client inquiries that reduced response times and improved satisfaction. Supported executive planning, mediated team friction, and drafted operational documentation for IT workflows.

Administrative Support Client Follow up Documentation Coordination IT Support