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Rose Sebola

@rosesebola

Supervisor at BLS Worldwide’s Visa Application Centre, coordinating greeter teams and applicant document checks.

At BLS Worldwide (Pty) Ltd’s Visa Application Centre and US Embassy, South Africa, I supervise and support greeter teams while coordinating daily staffing and site activities. I welcome applicants, check document completeness, and escalate incidents according to operational procedures.

At Tamboti Lodge, I supervised front-office operations and handled guest enquiries, reservations, payments, and service follow-ups. I maintained guest records using HotSoft and Outlook and assisted with training new staff on front-office procedures.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

BLS Worldwide (Pty) Ltd

Supervise and support greeter teams across operational locations, coordinating daily staffing and site activities. Ensure compliance with security requirements and operational procedures, and escalate incidents as necessary.

Team Supervision Staff Support Security Compliance Incident Escalation Document Verification Logistics Coordination Outlook Microsoft Word Excel

Front Office Supervisor

Tamboti Lodge

Supervised reception operations, ensuring professional guest check-ins and check-outs. Managed guest enquiries, reservations, payments, and coordinated communication between reception and operational teams.

Reception Guest Relations Reservations Hotsoft Outlook Corporate Trainer

Receptionist

Tamboti Lodge

Welcomed guests and handled check-ins, check-outs, bookings, and confirmations. Assisted with reservation changes, payments, and complaint resolution while maintaining professional service standards.

Reception Guest Service Reservations Complaint Resolution Communication Skills