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JR@judeliarichards
Customer-focused service professional with five+ years in healthcare-facing roles.
JamaicaI am a customer-focused professional with over five years of client-facing, administrative, and data-entry experience across healthcare and service sectors. I consistently deliver compassionate patient care and streamlined front-desk operations that improve satisfaction and efficiency.
At Harmony Health Clinic I supported over 70 patients daily, helped increase patient satisfaction scores by 15%, resolved more than 90% of concerns on first contact, and maintained patient data with complete accuracy. I have a proven record of reducing wait times and appointment overlap through process improvements and effective scheduling.
I bring strong communication, multitasking, and confidentiality skills, complemented by clinical exposure and CPR certification. I am seeking a customer service role in aviation where I can apply my patient-service mindset to enhance passenger experience and operational flow.
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Work history, roles, and key accomplishments
Harmony Health Clinic
Apr 2019 - Feb 2022 (2 years 10 months)
Delivered front-line service to over 70 patients daily, increasing patient satisfaction scores by 15% and resolving 90% of concerns on first contact while streamlining check-in procedures to reduce wait times.
Portmore Medical Services
Feb 2017 - Mar 2019 (2 years 1 month)
Greeted and supported over 60 patients daily, improved scheduling efficiency to reduce appointment overlap by 25%, and reduced missed appointments via enhanced confirmation processes.
Savash Employment Agency
Apr 2015 - Jun 2016 (1 year 2 months)
Assisted over 40 job seekers daily and improved applicant tracking to reduce client information errors by 30%, while supporting recruitment documentation and employer-candidate communications.
St. Monica's Nursing Home
Jan 2015 - Jan 2015 (0 months)
Assisted with patient care and clinical documentation during a month-long internship, contributing to patient comfort and earning praise for compassion and attention to detail.
Degrees, certifications, and relevant coursework
2010 - 2010
Attended Portmore Community College in June 2010; coursework and credential details not provided.
High School Diploma
2009 - 2009
Completed studies at Bridgeport High School in June 2009; specific qualifications not detailed beyond CXC examinations.
Software and tools used professionally
JamaicaYou can contact judelia and 90k+ other talented remote workers on Himalayas.
Message judelia
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