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judelia richardsJR
Open to opportunities

judelia richards

@judeliarichards

Customer-focused service professional with five+ years in healthcare-facing roles.

Jamaica
Message

What I'm looking for

I seek a customer-facing role in aviation focused on improving passenger experience, operational efficiency, and opportunities for growth.

I am a customer-focused professional with over five years of client-facing, administrative, and data-entry experience across healthcare and service sectors. I consistently deliver compassionate patient care and streamlined front-desk operations that improve satisfaction and efficiency.

At Harmony Health Clinic I supported over 70 patients daily, helped increase patient satisfaction scores by 15%, resolved more than 90% of concerns on first contact, and maintained patient data with complete accuracy. I have a proven record of reducing wait times and appointment overlap through process improvements and effective scheduling.

I bring strong communication, multitasking, and confidentiality skills, complemented by clinical exposure and CPR certification. I am seeking a customer service role in aviation where I can apply my patient-service mindset to enhance passenger experience and operational flow.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

PC

Portmore Community College

2010 - 2010

Attended Portmore Community College in June 2010; coursework and credential details not provided.

BS

Bridgeport High School

High School Diploma

2009 - 2009

Completed studies at Bridgeport High School in June 2009; specific qualifications not detailed beyond CXC examinations.

Tech stack

Software and tools used professionally

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judelia richards - Customer Service Representative - Harmony Health Clinic | Himalayas