Open to opportunities

judelia richards

@judeliarichards

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Customer-focused service professional with five+ years in healthcare-facing roles.

Jamaica

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What I'm looking for

I seek a customer-facing role in aviation focused on improving passenger experience, operational efficiency, and opportunities for growth.

I am a customer-focused professional with over five years of client-facing, administrative, and data-entry experience across healthcare and service sectors. I consistently deliver compassionate patient care and streamlined front-desk operations that improve satisfaction and efficiency.

At Harmony Health Clinic I supported over 70 patients daily, helped increase patient satisfaction scores by 15%, resolved more than 90% of concerns on first contact, and maintained patient data with complete accuracy. I have a proven record of reducing wait times and appointment overlap through process improvements and effective scheduling.

I bring strong communication, multitasking, and confidentiality skills, complemented by clinical exposure and CPR certification. I am seeking a customer service role in aviation where I can apply my patient-service mindset to enhance passenger experience and operational flow.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Harmony Health Clinic

Apr 2019 - Feb 2022 (2 years 10 months)

Delivered front-line service to over 70 patients daily, increasing patient satisfaction scores by 15% and resolving 90% of concerns on first contact while streamlining check-in procedures to reduce wait times.

Customer Service Patient Relations Data Entry Microsoft Office Conflict Resolution Records Management Multitasking

Customer Service Representative

Portmore Medical Services

Feb 2017 - Mar 2019 (2 years 1 month)

Greeted and supported over 60 patients daily, improved scheduling efficiency to reduce appointment overlap by 25%, and reduced missed appointments via enhanced confirmation processes.

Customer Service Scheduling Appointment Management Data Entry Administrative Support Communication Problem Solving Confidentiality

Receptionist

Savash Employment Agency

Apr 2015 - Jun 2016 (1 year 2 months)

Assisted over 40 job seekers daily and improved applicant tracking to reduce client information errors by 30%, while supporting recruitment documentation and employer-candidate communications.

Administrative Support Scheduling Data Entry Communication Records Management Time Management

Clinical Assistant Intern

St. Monica's Nursing Home

Jan 2015 - Jan 2015 (0 months)

Assisted with patient care and clinical documentation during a month-long internship, contributing to patient comfort and earning praise for compassion and attention to detail.

Patient Care Clinical Documentation Vital Signs Confidentiality Empathy Attention To Detail CPR Teamwork