Rose Neto
@roseneto
I deliver premium hospitality and seamless passenger experiences across hotels, rail, and airports.
BelgiumWhat I'm looking for
I currently support passenger journeys at Brussels Airport, managing check-in, boarding, travel-document validation, VIP service, and operational updates using ALTEA and iPORT.
Previously, I delivered first-class service for Thalys international travelers and supported 4-star hotel operations at Van der Valk Hotel Brussels Airport, including guest reception, reservations, invoices, complaints, and VIP communication.
Across hospitality, aviation, insurance administration, and workplace services, I’ve trained new colleagues, handled confidential information carefully, and stayed calm when service needs change quickly.
Experience
Work history, roles, and key accomplishments
Check-in Agent
Brussels Airport
Jan 2024 - Present (2 years 8 months)
Performing check-in, boarding, and departure procedures in accordance with established operational guidelines. Assisting passengers during departure and arrival processes and ensuring a smooth and professional passenger experience.
Education
Degrees, certifications, and relevant coursework
Examenscommissie Brussel
Secondary Education Diploma, Social and Technical Sciences
Completed secondary education in Social and Technical Sciences through the Examination Board of Brussels.
Availability
Location
BelgiumAuthorized to work in
Salary expectations
Job categories
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