Aylin Mustafa

Ensured product flow from manufacturers to stores and customers, completing warehouse steps such as pick-and-pack and sorting. Trained other colleagues on logistics departments to support day-to-day operations.

Unloaded and loaded PostNL trucks for shipped purchases and returns. Sorted items by destination city to improve truck loading efficiency.

Handled calls for an American internet provider, assisting potential customers with package qualification. Verified customer eligibility to support sales decisions.

Managed the front desk and guest experience from check-in to check-out on a cruise ship. Documented weekly cruise reports and oversaw duties assigned to day reception and night audit teams.

Handled guest check-in/out and prepared daily reports and schedules for guests and crew. Managed end-of-week extra-charge payments and coordinated with the main office for onboard situations.

Supported front desk operations during half-day shifts at a four-star resort with high seasonal demand. Built adaptability to changing guest needs across an all-year operation.

Performed check-in and check-out for guests on day and night shifts. Coordinated with the partner club to support guest access to the private beach.

Rotated between reception and spa reception, handling guest requests and preventing overbooking through reservation review. Managed spa openings/closures, spa revenue, and massage appointment bookings while enforcing spa regulations.

Worked night-shift reception, supporting guest safety and security through continuous onboard rounds. Prepared preliminary bills, assisted with payments, and allocated room keys for upcoming arrivals.

Worked in fraud detection and prevention for an American phone company. Verified online orders for correct placement, delivery address, customer eligibility, and timely payment status.

Processed travel agency bookings and orders in an online platform. Confirmed orders ahead of guest arrival to ensure customer requests were fulfilled.

Completed a Bachelor of Arts (Hons) in International Hotel Business Management at the American Hotel Academy (2016–2019).

Completed studies at 'George Calinescu' Theoretical High School (2009–2013) with a focus on Literature and Intensive English.