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Rosemary Ikenwe

@rosemaryikenwe

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Service-oriented Virtual Assistant with a strong sales background.

Nigeria

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated Virtual Assistant with a proven track record in sales, lead generation, and customer service. My experience spans various roles, including a Customer Service Representative at Zuri Health, where I maintained effective communication with patients and ensured their needs were met promptly. My commitment to excellence has consistently contributed to company success.

Previously, I served as a Sales Manager at Custodian Life Insurance Company, where I led a team of 32 sales agents, developed successful sales strategies, and exceeded monthly sales goals. My ability to motivate and guide my team has been instrumental in achieving our objectives. I am passionate about leveraging my skills to support organizational growth and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Zuri Health

May 2021 - Oct 2023 (2 years 5 months)

Maintained open and effective communication with patients, addressing their inquiries, concerns, and requests promptly and professionally. Scheduled appointments for patients, including virtual consultations with healthcare providers, ensuring they receive timely and convenient care.

Customer Service Scheduling Troubleshooting

Sales Manager

Custodian Life Insurance Company

Jan 2019 - Mar 2022 (3 years 2 months)

Strategically led the sales team through company changes while maintaining productivity. Developed and executed successful sales strategies, consistently exceeding monthly sales goals.

Sales Management Sales Strategy Team Leadership Sales Coaching Productivity

Sales Representative

Longliqi Int'l Company

Apr 2016 - Dec 2018 (2 years 8 months)

Conducted daily cold calls to 20+ potential clients with a closing rate of 10% to 20%. Exceeded sales KPIs by 30% in the months of October, November, and December 2018.

Cold Calling Sales Lead Generation Email Marketing KPIs

Education

Degrees, certifications, and relevant coursework

University Of Benin

B.Sc., Science Laboratory Technology (Geology Technique)

Studied Science Laboratory Technology with a specialization in Geology Technique. Gained comprehensive knowledge and practical skills in laboratory procedures and geological analysis.