Rose-Marie Nelson

As a Customer Care Representative, I handle customer inquiries regarding products and services, upsell items, manage billing and collections, and provide technical troubleshooting for devices. I ensure customer satisfaction while staying updated on promotions and product knowledge.

In my role as a remote Customer Care Representative, I addressed customer inquiries, explained billing and claims, created tickets for follow-ups, and documented account details. I adhered to HIPAA guidelines while managing customer information.

As a Practical Nurse, I provided general care for patients, monitored vital signs, assisted with medication administration, and maintained a clean environment. I documented patient conditions and ensured their comfort and safety.

In my role as a Data Entry Clerk, I sorted and prepared documents for data entry, accurately entered data into databases, and ensured data accuracy and consistency. I also organized records and removed duplicates.

As a Data Entry Clerk, I was responsible for sorting documents, entering data into databases, and maintaining accurate records. I ensured proper organization and consistency in data management.

Completed a Level III Diploma in Customer Service Supervision, focusing on enhancing customer service skills and supervisory techniques.

Achieved a High School Diploma, providing a foundational education that included various subjects and skills necessary for further studies and employment.