Open to opportunities

Danielle Crizile Castillo

@daniellecrizilecasti

Message

Dedicated customer service representative with strong administrative skills.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated and efficient professional with a strong background in administrative support and customer service. My experience includes managing office operations and delivering exceptional customer care, which has equipped me with the skills to excel in fast-paced environments. I pride myself on my ability to multitask and solve problems effectively, ensuring that I maintain a high level of professionalism in all my interactions.

During my tenure as a Customer Service Representative at TaskUS, I assisted customers with inquiries via phone and email, resolved issues related to data accuracy, and provided detailed information about insurance policies and benefits. My commitment to achieving and exceeding performance metrics, such as response time and customer satisfaction scores, has been a significant part of my career. I am eager to bring my skills and experience to a new role where I can continue to grow and contribute positively to the team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TaskUs

Oct 2022 - Present (2 years 8 months)

Assisted customers with inquiries via phone and email, resolving issues related to data accuracy and appointment availability. Provided detailed information about insurance policies, benefits, and coverage options, coordinating with healthcare providers to resolve customer issues.

Customer Service Data Entry Problem Solving Communication Insurance Customer Relationship Management Email Support Healthcare Coordination Performance Metrics

Office Clerk

Pal Hall

Dec 2017 - Present (7 years 6 months)

Managed and coordinated daily office activities and schedules, handling front desk operations professionally. Maintained and organized office files, records, and documents, assisting in the preparation of office budgets and expense reports.

Scheduling Document Management Budgeting Organizational Skills Communication Record keeping Expense Reporting Office Management

Education

Degrees, certifications, and relevant coursework

University of Batangas

Bachelor of Elementary Education, Early Childhood Education

Focused on early childhood education principles and practices. Developed skills in child development, curriculum planning, and classroom management.

Lyceum of the Philippines University Batangas

Bachelor of Science, Psychology

Studied the fundamentals of psychology, including human behavior, cognitive processes, and research methods. Gained insights into psychological theories and their applications.